
Good hotel for the price. Nothing extraordinary but serviceable. Super clean rooms and friendly staff members. Location is kind of sketchy but near a main street atleast. My wifi didn't work in my room so I had no television. Would not stay here again but if you're on a budget this is the place.
Had booking issues due to language barrier. Otherwise pretty okay hotel. Breakfast included was not worth it. Coffee alone was okay….the food was very blah and inconsistent menu due to occupancy. Oh the music at the pool was very very loud. Had to ask the reception desk to turn it down.
They changed our room 3 time because air conditioner was not working in the 1st 2 rooms and in the 3rd room air conditioning worked but room was not secure, windows didn't close properly and room and bathroom just felt dirty. I must say one gentleman did try to accommodate us, but it's hard when the property is in such bad condition. I must say the 1st 2 rooms were in much better condition, but air conditioning didn't work properly. This place could have been great with better maintenance of property.
Very nice and clean hotel, but customer service was horrible. I got there an hour before check in time so I was told to wait which I understood. When it was time to check in, it took them over an hour to check me in, and they gave me the wrong room so I had to wait for around 30 minutes more for the right room. It was a big challenge for me to communicate with the staff members because nobody speak English. I was very patient with them because I speak other languages. The hotel has a lot of potential, but they need better management. I feel sorry for them because us Americans when we spend our money, we expect great customer service.
Stayed here for “half a night” since I had a 6am flight and this hotel is only 15 minutes away from Las Americas. The location is pretty good and there’s a lot of activities in the area, like the National Aquarium as well as bars and restaurants. There’s also a club that’s owned by the hotel in the same vicinity. The rooms are very clean, especially the bathrooms, but the building itself just doesn’t seem very well-maintained. It has potential to be much better and more appealing from the outside. I did not sleep more than 3 hours from how uncomfortable the beds were and the AC does not release much cold air, no matter how much you adjust it. It has a nice pool and a jacuzzi with a lot of nice greenery for photos. They deliver your food to your room for only 200 DOP, but the food was a bit expensive and not so tasty. The staff was very nice though and was always there to answer questions. However, I don’t think I’d stay here again.