It's impossible to get in touch with you. The number is out of service, and I can't access my profile. I requested a password change, and you sent me a temporary one, but it still doesn't work. Something's wrong here. I've lost access.

Everything is very well organized, and the staff is properly trained to assist visitors. They take their time to explain each step.

The wait time for members wishing to transfer to another AFP is extremely excessive. If you plan to receive service, prepare to wait at least two hours.

The level of disorganization and disrespect is unprecedented. The bare minimum is a reasonable wait time, and they don't even offer that. Two hours just to be attended to by a customer service agent.

Excellent service, speed and quality; pension and insurance processes from 2003 onwards are resolved very quickly.