I purchased Air Europa tickets worth approximately 74,000 CZK (my Flex ticket alone was around 37,000 CZK) and had to modify my reservation several times due to business reasons. Although the company claims that ticket changes and invoice requests can be done online, none of these online functions work at all. I was forced to resolve everything only by phone, spending tens of minutes and even hours on hold, and even simple requests took an unreasonable amount of time. This caused unnecessary stress, delays, and extra costs during my business trip. In 2025, it is unacceptable that: • Ticket modifications cannot be done online • Invoices cannot be obtained online • Customer service is extremely slow and only reachable by phone • Flex fare customers repeatedly pay fare differences without a clear explanation Additionally, even after cancelling my flight, my booking still appears active, and I still have not received my invoice despite multiple requests. I expect proper resolution and compensation for lost time and phone call costs. So far, this has been the worst customer service experience I’ve ever had with an airline. Daniel Dusak

Terrible customer service, entitled agents, they act as if they are doing a favor to customers. I tried to purchase 4 tickets from DR to Barcelona with a tax exemption I have and the agent kept giving me a crazy quote -way higher than the one I had on line-. She just said that if I wanted that rate, I should buy it over the app. I left and got my 4 tickets with taxes but still 25% cheaper than the price she provided. She just didn’t want to do their job with my tax exemption. Awful service and there is no one else who is in charge or willing to help.

Horrible , bad service, no well educated staff and lack of experience. Better to call air europa from Europe or try to fix any problems online ... I don't recommend this place.

Great service and food, no matter if you have an local flight ✈️ or intercontinental the departures and arrival are on time. But the customer services in the airports should have and give more information.

The most terrible customer service I ever experiencd in my 50 years of traveling. This includes as well the airport office SDQ. More to follow