The customer service at this bakery has been terrible. I called for help with something I needed, and the person who answers on WhatsApp was incredibly unprofessional, refusing to assist me. They told me that if I wanted an answer, I would have to go to the bakery in person to speak with the owner. Later, they sent me a message saying they were "out of service," even though the shop was still open. They refused to respond further or tell me when the owner would be available to give me the information I needed.

I ordered a cake here and paid for it in full. I was hospitalized for three days and couldn't pick it up. When I wrote to let them know, they said they couldn't deliver the cake because the cake wasn't in good condition. I told them to send it to me as is, and I'd just replace the meringue. But then they told me they couldn't send it because they had thrown it away. I mean, first they tell me the cake wasn't good (which I understand, but the cake wasn't), and then they tell me they threw it away when they saw I asked them to send it to me as is. Then I told them they couldn't throw it away without telling me first, and that if I wanted my cake as it was, they had to give it to me because I had paid for it in full. But then they tell me no, they didn't have to inform me, that they had already fired him, and that they weren't going to do anything else. They said if I wanted, I should talk to the owner, and that they didn't know what time the owner goes to the store, and that I should come back at different times. What a blessed service. They lied to me, saying the salon was damaged, then that they fired him, and to top it all off, they told me to come back at different times to see if I could find the owner so I could complain. May God punish them for what they did to me, those crooks.

The cake was very dry and tasteless. When I went to pick up the cake I had ordered, they didn't have any boxes available.

They have a lot of creativity in the cakes they make, plus great customer service!

Good quality and service