The worst ordeal a customer can face is trying to contact this bank to manage a service that isn't free. It's a disgrace that a service-oriented institution doesn't provide even the most basic service. They don't answer the phone, and when you go in person, the service is terrible; you can't get in touch with anyone who can handle your case. Think carefully before going, and have a good breakfast and take some antidepressants because you'll need them.

My experience with this bank has been very unsatisfactory. Their handling of requests is deficient, and they do not meet the response times established in their own policy. The lack of timely communication and the lack of clarity in the information provided demonstrates a lack of respect for the customer. It is regrettable that a financial institution is unable to offer a transparent and organized service.

They never answer that phone, it's not worth calling

They never answer the phone.

Administrative offices of the Banco de Reservas of the Dominican Republic. Very comfortable offices and excellent customer service. I give it 5 stars 🌟