Excellent!!! We went on the Los Haitises Tour and Patricia was very knowledgeable. She spoke French and another guide spoke English and Spanish. The Tour was really well organized: bus picked us up at our hotel, coffee before going on the boat, puncho were provided for the few rain drops we got, two shots of rhum, visited three caves, awesome food for lunch in the BEAUTIFUL venue Cano Hondo, swam in natural springs, bus dropped us back at our hotel. Really amazing!! Well worth the money. Merci Patricia!!!

Truly fantastic tour hosted by Alain and arranged by Vincent (KiteWorld)) and a wonderfully translated by Alfredo. The whole day was a wonderful experience turn by turn. Boat ride, caves, & education all wrapped in a valuable experience we will remember for many many years! All people were so nice. Food provided was delicious! We will be back! Highly highly highly recommended!

Alain is my favorite discover in all the tours I did throughout my holidays in the Dominican Republic! He was very friendly and charismatic. He looked for a tour guide that speak our language. Very professional and I couldn't recommended him more!

We had a great time with Wilson on a trip to Los Haitises! He was extremely informative on his tour and spoke 3 languages. The owner of the business was flexible when we thought we could pay with a credit card, but could not. Only complaint was the driver to the boat. He drove like a lunatic! All and all, it was a great trip.

We booked a tour to Los Haitises National Park two days in advance to take place on our last day at Las Terrenas. We reluctantly paid in cash the equivalent of US$160, as Arena Tours does not take credit cards. We asked for a receipt, which consists of a piece of paper unnumbered, sign of an under the table cash "business." The day of the tour, we dutifully waited 10 minutes before pick up time, which was 8 am. By 8:15 nobody had materialized, so we asked the hotel to call Arena Tours. No answer and no voice mail set up. We then called ourselves about 8 times, with the same result. We sent written messages with WhatsApp, and received no answer. At 9:00 am we finally found a taxi and made our way to the agency and asked what was going on. Isabelle called her husband, Alain. He said he had forgotten to pick us up. We asked how that was possible, and why nobody, including her, had not answered our calls and messages. Isabelle said that her phone rings into her husband's (??!!), and so on, and so forth, the most bizarre explanations we ever heard. We were lucky to get our money back. Isabelle did not offer any compensation, as it is not part of the "C'est la vie" business model, despite knowing that this was our last day and we could not take the excursion another day. Even their business card has misspellings: The address should read Calle Principal, not principale, and the town is called Las Terrenas, not las Terenas. And we are still waiting for Alain's apology for not picking us up and not answering the phone. C'est la vie!