good info

This insurance company is a joke. There's no way to contact them by phone. They don't respond to WhatsApp messages either. If you need to get in touch, you have to go in person. Two weeks ago, I went with my elderly mother to complain because we went to two medical centers and they wouldn't accept our insurance. They told me she wasn't a member! I was stunned because they even charged me for the quarter and didn't inform me that she was no longer covered. In other words, she had been without health insurance since November of last year, and they didn't even bother to send me a message or call to tell me. Thank God nothing serious happened to her. They were quick to take the payment but couldn't even inform me that she was no longer insured. It's incredibly disrespectful! The authorities need to take action because this is a mockery.

Customer service is completely nonexistent. It's unbelievable how irresponsible and negligent this health insurance provider (ARS) can be. They don't respond via WhatsApp, they never answer calls, and the member is left completely abandoned. We're talking about an entity that manages people's health, and yet it demonstrates zero commitment, zero respect, and a total inability to serve those who pay for its services. The experience is so bad that the most sensible recommendation is to leave this ARS as soon as possible. They offer no support, they don't provide answers, and they are clearly not prepared to offer decent service. Terrible management, terrible customer service, and a complete lack of professionalism.

With this insurance, everything has been much easier for me. It's clear that the people at this office genuinely care about the customer. Everything is easy, fast, and the service is very personal.

⚠️ IMPORTANT NOTICE TO MEMBERS (Santiago de los Caballeros) I urge the community to be cautious with this Health Insurance Company (ARS). Multiple irregularities have been detected, including: Deceptive changes: Transfers of members without clear consent. Lack of coverage: Many clinics, doctors, and pharmacies are not accepting this insurance. Payment defaults: The ARS has unjustified debts with Healthcare Providers (HSPs). If you are affected, don't remain silent. Report your case immediately to the DIDA (General Directorate of Information and Defense of Members). Protect your health and your money!