SO SLOW 4 window are available, 4 people inside, only 1 person works, others are chatting in their phones.

Horrible!!!!!!!!!!

Customer service was disastrous. Inadequate and incredibly slow. I waited an hour and a half just to ask why they hadn't sent my credit card statement. Oh! And the line was supposed to be priority for seniors. They were only serving two out of four people, and they were incredibly slow. The result? Now you have to use the app, and if you miss the deadline, you pay late fees. The worst part is that they bully you about other services, but they don't even notify customers about this crucial one.

Overall, it's good, but sometimes when you're in line for Customer Service, you have to wait too long, even just to get a printed statement. I think they could improve that aspect a bit. They should aim for a little more versatility.

I've already noticed the arrogance and ignorance with which they treat the public at this branch, where only the ATMs work properly. Perhaps because they aren't overwhelmed with work. On Saturdays, they should have more staff in customer service so the ladies and gentlemen who work there can have a coffee break, which would help them remember that before speaking, they should listen to the customer. Unfortunately, this is how they make you go to another branch where they actually listen. For example, there's a nearby branch on the same street, Sarasota, where they do listen and provide good service. But it seems that the Bella Vista Mall branch is where they take people who don't like their jobs and mask that bitterness with arrogance and ignorance.