The young woman who helped me was excellent; she gave me clear and precise information about what I was looking for and helped me understand much better than I had imagined.

They have a website stating they're open until 6 PM; however, you arrive before then looking for an instrument you've already visited at several branches, and even with a newborn, they don't have the courtesy to briefly assist you. The staff, from security to customer service, is completely unsympathetic.

After a long wait, I finally sat down with the customer service representative at seat N-3, but unfortunately, the experience was disappointing. The person who attended to me was completely indifferent and unprofessional. They showed no willingness to help me in a friendly or patient manner. Although I had been waiting for quite some time, they made no effort to clearly explain the procedures or listen attentively to my concerns. Their lack of courtesy and empathy left me with a very poor impression of the service. I certainly expected more respectful and efficient treatment, especially after waiting so long. I hope the company takes steps to improve the attitude of its staff, as this type of service is unacceptable.

They need to change the hours; this bank opens at 9 am, not 8 am as stated.

That customer service representative is incompetent, provides bad service, and has no empathy.