I've never been able to get a debit card. Without a card, you can't register your PIN; it's the branch closest to me. I don't like going there. The customer service area is a waste of time.

Very fast and efficient service, good personal treatment.

Terrible service, they don't know how to prioritize payment lines, they don't give preference to the elderly, a disaster!

I believe all employees should receive equal training, from the security guard and doorman to everyone else, to provide better customer service. I've been a customer of Reservas for 37 years, and I've never received such treatment from the doorman, the man who stays inside the bank to let people in. I understand that rules must be followed, but what I didn't like was the way he spoke to me and other people there. I didn't respond in kind because of my upbringing. Being impeccable with your words means a lot; you should be mindful of your tone of voice. I felt like I was in the wrong place, asking for a favor. They need to take action on this. Even if it's a favor, the service they offer customers deserves to be respected and treated well. Pay attention because their services have deteriorated. Technological innovations aren't the only important thing; pleasant treatment and effective communication are also vital.

There are 27 parking spaces, 4 of which are designated for people with disabilities/pregnant women (spaces in the Galerías Villa Mella plaza). There is also an area for two-wheeled vehicles.