I just left the branch without being able to complete the transaction I wanted. I stood in line under the sun since 8 a.m., and they wanted me to stand in yet another line for some stupid procedure. I had to leave empty-handed because of the security guard's incompetence and lack of empathy. He speaks rudely to customers and doesn't resolve anything... ON TOP OF THAT, the tellers and customer service staff were incredibly slow. This is why this country is going from bad to worse: MEDIOCRITY AND LACK OF EDUCATION.

Mediocre customer service, a waste of time and inefficient.

Terrible customer service. The staff just stand around talking amongst themselves and using their phones; they have no dedication to customer service. Those security guards couldn't be more incompetent. They spend their time criticizing everyone who leaves with the receptionist and mocking customer requests, and they don't even look up because they're on their phones. If those are the ones guarding that place, ha! I can just imagine. Horrible experience. Go to another branch so you don't have such a huge disappointment.

Terrible customer service, awful management, 3 hours without anyone being attended to.

Terrible service, no one knows anything and they are more concerned about their own business and for displaying a lack of professionalism, they are given one star because they cannot give less.