The service was awful. I arrived to open a bank account before noon and didn't leave until almost 4 pm. I was with an elderly woman and a 7-month-old baby. TERRIBLE SERVICE! 😡

It's important to highlight that the institution should value those star employees who provide excellent service, like Yocasta Troncoso. She's an exceptional person. Employees like her give 100% and more, and they move from branch to branch. I've been a customer for 37 years, and I'm disappointed with the service you're providing. Especially with the security guards. I've visited several branches and noticed they treat customers like beggars, asking for charity, with an inappropriate tone. I'll leave a comment on the website so you can improve this situation. I've visited several branches, and it's the same. You need to train all your staff, from the doorman to the security guard. Besides technological improvements, good communication with customers is essential, using an appropriate tone and expressing the pleasant aspects of the service you offer.

Excellent. Good service. All the employees were very efficient.

Their customer service is awful