Mi experiencia en esta sucursal ha sido muy insatisfactoria. El servicio es excesivamente lento. No es razonable que para realizar un simple depósito haya que esperar más de una hora. Había muchas personas en fila, pero pocas ventanillas disponibles y el personal no parecía estar agilizando los procesos. Entiendo que pueden surgir momentos de alta demanda, pero este nivel de espera demuestra una falta de eficiencia en la atención al cliente. Recomiendo al banco que revise sus procesos y recursos en esta sucursal, ya que la experiencia que ofrecen está muy por debajo de lo esperado.

The manager at this branch is incredibly rude, lacking in empathy and customer service skills. I went to make a withdrawal, and she treated me like I was asking for something. My account had a limit on the amount, and she couldn't explain it to me politely. She gestured to me to go to the customer service area. I was wondering if I couldn't withdraw money at the teller window with my ID, but she arrogantly kept telling me to go to the customer service area. It was as if I was the one asking her! Plaza Botánika branch.

Quick and convenient ☺️🤗

Aside from the fact that the bank should open at 8:00 a.m., the service is very slow; they've gotten worse. They're supposedly updating with electronic appointments, but they're worse than before, slower than ever.

It's a mediocre experience; some teller windows are empty and the lines are packed. You can end up sitting for hours just to get a loan or anything else. If you have a lot of time, go to this place; they offer great service, but the endless lines are a huge problem.