The stupidest thing I've ever seen is a no-phone rule (you can't make phone calls), but you can chat, as if it weren't a form of communication. Plus, the cashiers you come to with a request don't know what you're talking about, and instead of seeking help, they do it after they make the mistake.

I was assisted by an obese, dark-skinned man. He wasn't working the teller line, but when it was my turn, he came in to help me, and from the start, I felt his only intention was to cause trouble. The first thing he did was call, and when I got to the teller window, he started fussing with things. Taking a pen, moving it around, shifting papers, changing the location of the stamp. When he finally got into work mode, he asked me what I wanted to do. I told him I wanted to make a withdrawal. He immediately sent me to customer service, claiming the requested amount wasn't available. When he finally decided to process the withdrawal, he made me sign 11 times and threw my ID at me twice. I don't know how supervisors don't notice how much of a burden some people have on the workplace. I used to work at a bank, and that kind of attitude was completely unacceptable.

Very good service

I am a multiple sclerosis patient, and at this bank, I receive personalized and prompt service because they understand my condition and know that I have a higher risk of infection than the general population. I feel very comfortable when I visit this bank.

The worst customer service is at the branch on Avenida San Vicente de Paul at the corner of Presidente Vasquez. The youngest security guard acts like he owns the place. I've never seen a bank where security guards are constantly going in and telling the tellers who not to serve. I closed all my accounts with that institution. I prefer a professional and efficient bank like BHD.