The worst courier service in the world, I absolutely do not recommend them. There's terrible disorganization between all their agents and branches. At the main office, they make you deal with a lot of hassle, and the person who answers WhatsApp always gives you the wrong response. The couriers send packages to the wrong branch and then expect you to pay for shipping. Nobody provides proper guidance. If you complain on their Instagram, they block you or delete your comment. They claim to be the fastest, but it takes more than 15 days to receive your packages, and they treat you like you're begging.

Boxpaq's service is generally very good, so I'll continue using their services. However, this particular branch is very poor. I've found it closed several times during its operating hours, the customer service isn't very friendly, and when you ask a question, they can't give you the right information. The store needs remodeling, and the packages are always so disorganized that sometimes they don't even know where they are. They don't offer delivery. I ended up switching to another branch. Beware.

This courier has a customer relationship that leaves much to be desired. They also engage in behavior that is detrimental to the customer. For example, on their website, they correctly indicate how to enter your code in the address, in the second address field, which is the correct way because no one calls with a number. However, if the package arrives without a code, through no fault of the customer, but due to a stamp that the USPS placed in the wrong place, this courier DOES NOT confirm your name and places the package on another account. Even worse, when you file a claim, they correct the problem and charge you extra for this work, indicating that it is NOT their problem. They are supposed to be experts in working with the mail, and that is what you pay them for, but NO, they blame the customer even though they have ways to verify who the package belongs to. Unfortunately, this is detrimental to the agencies that have nothing to do with this problem. This inconvenience has happened to me several times.

Don't use this courier service! They're thieves! Your packages disappear like magic if you wait two weeks to pick them up! Terrible service.

The site needs remodeling, but the service is efficient and functional.