When the branch first opened, customer service was quite slow. It took a long time to both take and prepare orders, which is understandable given that it was a new team still getting used to things. However, on my last visit, I noticed a significant improvement: the staff is now much faster and more efficient, making the experience much smoother. Despite this improvement, the drive-thru service could still be optimized to be faster. As for the food, it's not the best in the burger category, but it meets expectations. The flavor is consistent with the chain, and it's an acceptable option when you're looking for something quick and affordable.
Terrible experience with their food. I ordered a breakfast combo (sandwich and hashbrows) and a hot chocolate for delivery. They only put a seal on the hot chocolate and crammed it into the same bag as the rest of the food. When I received it, it was all spilled out, and the food was squashed and covered in chocolate. How is it possible that they don't even bother to pack the food properly? They need to improve their service. I wouldn't recommend anyone order food from here.
The food was very good, but the service leaves much to be desired. You have to check your takeout order very carefully, especially if it's a large one. In our case, two Whopper Jrs were missing (we only noticed at home), and when we called to complain, no one answered the phone.
Terrible service, dirty tables, the cashier seemed unpaid, orders took forever to arrive, one of the restrooms was closed and the one that was open was filthy. The strange thing is, there were no other customers when I arrived. I'm never going back to this branch.
Honestly, this is one of my favorite Burger King locations. Everything was great: the service, the piping hot food, the cleanliness of the restaurant. 10/10