3 stars for the staff, there are only 2 cashiers, very professional people, however the facilities are neglected and there are long queues due to the small space, in addition to the bad smells.

They deserve at least one star, even though they don't. This bank has had my money held for five days for "reviews." They ask for some documentation daily, either from me or my recipient, and when we submit it, they ask for yet another document. It's like they're playing a clever game to keep that money in the pool with other clients, doing business and essentially making money off our money. I've always sent money to my recipient through them, and this time they pull this nonsense. They tell me the recipient's name is incomplete, that I have to send them my bank statement so they know where the money is coming from, that they'll deliver it to my house, that I should come and pick it up, and when they're there to collect it, they make up another story. Nevertheless, they keep the money and don't give me any information about why they haven't delivered it. I have to chase after them to find out what's going on. It seems this institution has forgotten it exists because of its customers, or they simply lack the professionalism to deal with people. Please stop doing this work and buy farms and work with pigs and cows, because this is no way to treat a customer.

This institution's policy is generally flawed. If someone sends funds, it's their money they sent. It's not a loan they're requesting; it's their money, not Caribe Express's. Their policies are outdated, bureaucratic, and ineffective. Review your payment rules; it's not your money. The money belongs to the sender and is meant for the recipient, not to you as a service provider. I've had many bad experiences with you. I've even tried sending money myself in this country, and they refuse to release my own funds. That's unacceptable. Just change your outdated policy. Don't obstruct other people's money. The customer sends it, and you expect the recipient to receive it.

The worst branch of this company I've ever visited. Incredibly slow, with poor service, and a terrible ticket-selling system where one person arrives at 3, another at 5, and yet another leaves first. A total rip-off! A security guard who sees everything and acts like nothing's wrong, few tellers working, extremely tedious, slow, uncomfortable, few seats, and it doesn't feel safe at all. This branch is a horrible place. I have no complaints about the others; only this one has filled me with such disgust and contempt. The worst place to have your money.

My bad experience every time I go, they never have change to give back.