I love this store, but I think they should improve their WhatsApp service; you write to them and they don't respond, and even less so with phone calls.

The curtains and cushion covers are excellent. I went to buy them for a friend and bought some for myself too.

I went to the Santiago store and was disappointed. It wasn't what I expected. I couldn't find the item I was looking for, and I couldn't find anyone to ask because all the employees were at the front of the store, and I was alone searching. Their WhatsApp service is also poor because I asked about the exact same item I was looking for, and they told me to wait a moment while they checked, but I never received a response. Given the demand for items, the store needs more qualified staff, both for online sales and for in-store sales.

Very bad service. The only ones who treated me well were the cashier and the security guard. After that, the saleswoman who helped me provided very poor service.

I had the worst experience there, the young woman I approached was talking to a colleague and she responded rudely, despite seeing that I was a wholesale customer (who should treat everyone well anyway), and seeing that I had a foreign customer on the phone, she said the same ones I have there, I asked her for a catalog and she answered, the one in front of the quilt, I complained about the bad service and she said that she was tired because she worked a lot that day, they should train their staff with customer service courses