I’m American & we’re used to a certain level of care but the staff exceeded what I’m used to at home. Very fast, efficient, clean & knowledgeable doctors. They also have staff they speak English so that was very helpful. If you are a foreigner & need medical care this is an excellent option. I had severe food poisoning & they took great care of me.

The worst customer service I have had in my life. Appointments are not honored as Doctors show up whenever they want. Front desk people are rude, patronizing and cynical. It is clear they do not care about patients, only their money. If you are a foreigner (like myself) DO NOT COME to centro medico real

There are so many things wrong with this place that I don't know where to start. There is no parking, it is disorganized, small, there is nowhere to sit, they take a long time to provide the service. The only positive in my experience was the hygiene and some of the staff on the cleaning and support team.

I was hospitalized there after a terrible fall and a double fracture of my ankle on the 2nd day of my vacation from US. Horrible service, nurses did not bother checking on me at night. I had to ask if they did not need to check my temperature after surgery and nurse showed up with a thermometer from a US dollar store. One night I was in pain and my niece went to the nurses' station THREE TIMES and found no one. The fourth time she found the nurses sleeping on the floor on a mattress. She woke one up and the nurse told her she would be there in a few. 45 minutes went by, my niece went out again, the nurse claimed she forgot and went back to sleep. I paid for the most expensive room thinking I would be more comfortable with better service. NO WAY! Bathroom had no hot water, we were told hot water had to be requested at the kitchen. No TV. One time my IV was out and my medication was due. It had not been requested at the pharmacy. I was in pain and my niece went twice to the nurses' station. When they finally received it the nurse shoved the bag with the medication in my niece's face, " I have it here" but did not come into the room until half hour later. The only medical staff to provide excellent service were Dr. Felix Rodriguez, the orthopedic surgeon, and Dr. Emanuel Rosario, a physician on call the 2nd day I was there. Other than that I would not recommend this medical center to my worst enemy. And finally, when the nurses saw I was being discharged, they removed the syringes, wipes, bed pads, bed pans and all other supplies from my room, yet I was charged for it. My hospital bill was inflated by 60,000 pesos and if I had not reviewed the bill, I would not have noticed. If you have a medical emergency AVOID Centro Medico Real !!! ONE STAR IS TOO MUCH FOR THIS FACILITY !!

Visiting family. Out of town. This place is amazing. Up front fees schedule. Personal amazing. Best treatment. Recommend.