I'm missing a lot of things that I sent in the box I packed myself, including some headphones.

Reading the comments, it seems they had very good service a couple of years ago, but I don't think the same now. On November 20, 2024, they delivered a box, and today is December 18, 2024—almost a month later, and nothing. I call to see what's happened, and they sugarcoat what they're going to tell you. But what I can say is that they are very irresponsible and have very bad service.

They call you to confirm your address because your shipment arrived and they leave you waiting for days without giving an answer as to where your package is. If I call the warehouse or the carrier and they don't pick up, and when they do, they leave you waiting. They don't give you good service. The receptionist is undesirable and they don't answer WhatsApp.

My boxes are supposed to have arrived two months ago, and now I don't even know if they're lost because they keep calling me to keep an eye out for them, and then they tell me they're in New York. I think this is terrible service.

Why do they put the phone on? If they don't answer it, and if they do, they leave you on hold, without considering that you're paying a bill. They leave you on the line until you get tired of waiting and hang up...