I really satisfied its services last year.

Nice scam your Panama stopover! You say there is no extra costs, but you make customer pay double for extra package. That is so clever that you should be an Argentinian company. Next you charge for using toilet, no?

Copa airlines Counter person at Santo Domingo Airport was on a power trip. My company purchased a ticket for a company executive through a travel agency. Travel agent used his agency's email address in the booking processand is closed on Sundays. CSR at the counter wanted to send a code to the email eventhough the passenger had his complete itinerary with allow booking references for Copa as well as the e-ticket number on it. He refused to issue the boarding passes until he got a code from the email. We Chad to call Copa International to get it sorted out which took over an hour all because so e person wanted to show how how much power he had. Copa needs to be more customer friendly and have one standard procedure throughout. We have booked multiple time before for the same person and this was the first time we encountered this ridiculous situation. Copa do better otherwise we will start using other airlines

Tried like 5 different phones and spent like half an hour listening to an operator giving me new options every minute after waiting for an agent to answer which never happened...

Coba airline sold my family seats to other people and cancelled my flight. Customer Service doesn’t even speak English at Punta Canada. We have to stay extra 1 day for the trip with this terrible place. Terrible airline - Don’t choose this airline for your travel