The worst appliances technical services to repair I used in my life. I went to plaza Lama to get some thecnical Servs. recommendation for my Whirlpool fridge and they gave me this store. I knew my fridge need to change the evaporator and I know isn't a new fridge, I told the customer representative, before my fridge was repaired for a different technician, Molina's store dealer of Whirlpool too. But he was sick with Covid 19, that's why I went to Lama store. Also I agreed to pay the evaluation with the condition that if additional work is needed, just pay the parts and labors extra. It's mean the total works must be included the evaluation. After waiting 7 days to opened the order by phone, I tried to use Google to map my location - the technician used Waze and he lost, I paid the parking lot next to my home. The technical representative with poor writing Spanish grammar just look behind my fridge and saw the job did it for Molina's technician; made a report and call by phone and mentioned to his supervisor that the fridge was worked by other technician, keep it quiet, made me feel they need to get parts and latter in several days he'll come to finish the job. Made me to paid the service by bank transfer. After 8 days waiting for the return, I called the store and they answered me, they won't come to fix my fridge because the unit was fixed by other company or technician. I just mentioned to her, nobody told me before they don't work any appliances that were fixed before for others. It's a theaf. I don't recommend use this repair company. 👎

I do not recommend this company to anyone very bad services the only way to communicate with them was by text messages I had to bombard them with texts they still would not respond to my messages I had to wait 3 days before they would send a technician to check my refrigerator out cost was 2,000 after diagnosing it they collected repair fee upfront and I had to wait for a few more days technician came without even knowing what the problem was he was asking me what was wrong with the fridge they failed to give him the diagnostic report therefore came without the necessary tools nor parts he returned after 3 days put gas without fixing the escape after a day the gas escaped again I had to wait again for 4 days before he returned said that his assistant was wrong in repair thing it all the while no one at the company were answering my numerous messages they will tell me to call the technician it was a nightmare dealing with them no sense of responsibility I would not recommend this company to anyone very bad service except for the technician Luis that did his work but it seems that he is the only technician working in this company he was out of town on another job and I was told that I had to wait for his return to conclude a minor repair took several trips and more than a week to fix a leak and put gas . This is unheard of

They were not able to replace the part to fix my Vacuum cleaner but, offer a convenient alternative.

This company is a DISASTER, but the worst part is that they're La Sirena's authorized technicians. How is that possible? That a store of that caliber employs these people… They uninstalled my air conditioner and broke it (a unit that was already sold). Add to that the fact that now I'm terrified about the installation of the new one.

Absolutely deplorable service. They made me pay upfront with the promise that they would come and do the work, and then they simply vanished. It's been over 10 days and they haven't shown up, even though the service was fully paid for and they haven't offered any explanation. They don't answer calls or messages, demonstrating a complete lack of professionalism and respect for the customer. This is practically a scam. I'm going to file a complaint with the Consumer Protection Agency and take legal action because this kind of abuse cannot be tolerated. I do not recommend them under any circumstances.