EnvíosRD – Cienfuegos, Santiago This place is a mailing and package-forwarding center, and overall it’s very convenient. They provide you with a Miami, Florida address, so you can have Amazon or other packages shipped there. Once the package arrives in Miami, they process it and bring it to this location in Santiago, where you pick it up. The cost is around 180 pesos per pound, plus additional taxes and airport-related fees. For me, this service is very useful whenever I’m in the Dominican Republic. Packages usually take about 2–3 business days after arriving in Miami to be available for pickup here, which is pretty fast. I don’t personally have an account with them yet—I use a friend’s account and address—but the process has always been smooth. I just get the info from her, come in, pay the fee, and pick up my packages. I’ve never had an issue with lost or delayed packages, and that reliability is a big plus. The main downside at this location is the customer service. There are usually two employees at the front desk who don’t seem very attentive. Many times they’re on their phones, not very welcoming, and come across with a bit of an attitude. I understand everyone can have bad days, but it’s been a consistent experience every time I visit. Despite that, the service itself works well, and packages arrive on time. On my next trip, I’m considering opening my own account and possibly trying a different location to see if the customer service experience is better elsewhere.

I love it! I had a great experience, the girls were amazing and very helpful. And the price was great, 190, although I couldn't take advantage of the 180 offer, but everything was fine.

Customer service is terribly bad. The young woman there, a bit overweight, seems to bring her home problems to work, and she has a terrible attitude. I'm not comfortable at that branch at all. Because of her behavior, I sent a request for a branch transfer, and to this day, she hasn't resolved it. I absolutely detest this branch. I'm usually very kind and easygoing with people, but this branch has filled me with hatred.

The best courier service ever! The girls who work there are super attentive, and whenever I have a problem with a package they help me a lot ❤️

They don't respond on WhatsApp, which is understandable given the number of customers, but the employees are clearly trying to take advantage by overcharging. If an order totals 151 pesos, they want to charge 165, meaning they round up the price. With other couriers, even if I'm short 7 pesos, they tell me to leave it as is. But currently, this is the closest courier service, so I use it because many others offer the same price, but when you go to pay the amount shown on the app, they pull this kind of thing. If this continues, I will speak with the manager, Lora, to inform them of the situation. I'm just another customer, but it's not right that the company's reputation should be tarnished by a few employees. Regards, Enmanuel. You know what to do: ask for your receipt, take your online receipt with you, and file a complaint, as I will with the manager, to see if this kind of theft is allowed.