Unbelievable, it's gone from bad to worse. A shipment from San Cristobal to La Romana. A 3-hour trip, but it was sent on Saturday, and they're telling me it will arrive by Friday because that week they say it takes 24 to 72 hours… Better not to use them. Use something else. But that's not all. The expectation, according to someone who was also upset about the same situation, was that it would only take until Monday, a 4-day difference. I went on Tuesday and wasted my time. And even though it showed as received, they told me it wasn't there. I went back on Wednesday, and it seems that all they know how to tell you is that it's not there and to come back in 2 or 3 days. No apology, no investigation. Mind you, I asked if the package would arrive before December 31st, and they said yes. Then they said it would arrive on the 2nd. Even the seller agreed to refund me because of this company's irresponsibility; even he was upset. In my opinion, all the staff working there should be fired and the new person trained to see if they're any good.

El peor lugar para traer envios nacionales. Ni lo intenten... 72 horas para traer algo que está a 3 horas de aquí. Disponible, pero no en la sucursal. No disculpa, no nada. La verdad no sirven... Como algo enviado el sabado, hoy es miercoles y no está. Entiendo que hay feriados pero desde el sabado no hay ningún feriado, fue unadecepción. Ahorrense las respuestitas falsas, que en el momento que debieron resolver fue en una de las 2 veces que fuimos a buscar, malas expectativas. Según indicaciones proveidas al vendedor del artículo para el lunes estaría.

Very disappointed with the service at this particular branch. The app won't let me order delivery, and the prices are different from the branch I used in Santo Domingo. They went from 220 pesos per pound to 277, and there's no delivery, which caught me off guard because I switched branches without knowing this. The app's price calculator is a scam; they need to remove it because it only shows the company's best offer. There are too many services with better prices, not to mention that these (Domex, BmCargo, and even Mailboxes) have the same prices at ALL their branches, and their price calculators are reliable. Plus, delivery is free, and I can pay with a couple of clicks in the app or on the website (Domex). There's absolutely no reason to use EPS, at least not at this branch.

Excellent service, for me the best place to pick up packages...

They need to improve customer service and speed things up a bit.