If I could give it zero stars, I would. First of all, they say the pound costs less than 200 pesos, but they never charge that much per pound. There's a supposed 200-peso insurance that's always active, and you have to deactivate it for every purchase you want to receive. Second, the service at this particular branch is terrible. I went to pick up a package, and the girl working there was organizing what looked like a thousand packages. I politely asked if she could find my package before she continued filling the shelves with the thousand or so packages she was missing, and she said no, as if customer service meant absolutely nothing to her. And the worst part is, there's no one to complain to about that young woman's poor service. Improve your customer service, at least at the Ensanche Luperón branch.

Manaurys at the Miami warehouse was very attentive in handling my order. She resolved my request responsibly and was very friendly. Thank you for your honesty.

Things take forever to arrive, they deliver them to the branch in the morning, and then it takes two days to make them available to you.

Good service, but to offer affordable prices, it takes a week to deliver a package from Miami. So it's a good idea to plan ahead when ordering to avoid frustration.

Very responsible with all the packages I've sent. 0 complaints.