Kudos to everybody that works here, Derwin, Juan, Javier, Amin, Manuel,Willy,Esperanza with cleaning, Jhonaiking, Jose, Enmanuel and Altagracia everyone made my solo vacation experience amazing and relaxing. Hotel has nice food restaurant great breakfest buffet, an amazing pool for all ages and a private little playa i enjoyed. I will definetely come back here for repeat vacation many times! much better than Punta Cana and Bavaro. amuch love to all!
Do not stay here unless you truly have no other option. Yes, the hotel itself is nice and the room was comfortable — but that is literally the only positive. This hotel is in the middle of nowhere, and once you arrive, they know you are stuck. The service was absolutely terrible, hands down the worst hotel service I have ever experienced. The staff was disengaged, unhelpful, and gave the clear impression that they simply did not care. The food situation was unacceptable. The quality was poor, and many basic items were constantly out of stock. To put it into perspective, they did not even have Presidente beer, which is a staple in the Dominican Republic. When a resort cannot provide something that basic, it says everything about their operations. Because there are no nearby alternatives for food or drinks, it truly felt like the hotel takes advantage of the fact that guests have no choice once they are there. Thankfully, we only needed to stay one night — I genuinely could not have tolerated another night at this property. This place may carry the Hilton name, but the experience falls far below anything you would ever expect from a Hilton hotel.
The hotel, rooms and pool are beautiful. The food and service were ok. The staff were all very nice but they were all very busy as well. We waited about an hour after ordering dinner to receive our food. (the pork leg sandwich was delicious!) and some friends of ours waited almost 2 hours for their food. There was a wedding going on so that may have been a reason for the very slow service. Also the ocean view is gorgeous.
My only complaint from my stay really has nothing to do with the hotel or the staff. Everything about the stay was great the room was clean, the view was beautiful, and the experience overall was enjoyable. The only annoyance was with delivery and rideshare services. Even when booking through apps like Uber, drivers would try to negotiate a much higher price. Just something to be aware of and plan ahead for.
I booked this hotel not expecting much. However, my stay here for 4 days was amazing! The staff is so amazingly friendly and helpful. They helped coordinate excursions that I didn't even plan to take but really enjoyed! The property is also gorgeous. Very clean, quiet and relaxing. No big crowds and the pool is big and very beautiful.