Usually, I am not the type of person to leave negative reviews, but this experience really needs to be shared. The only positive aspect of this hotel is its excellent location in the heart of Zona Colonial, and the restaurant downstairs, which is good and affordable. Unfortunately, everything else was disappointing. I made my reservation through Expedia, and when I arrived, the front desk clerk said he couldn’t find my reservation because the internet was slow. After some time, he assigned me a room. I went to sleep, only to be woken up at 12:30 a.m. by a phone call from the same clerk, who told me he had made a mistake and given me the wrong type of room. He mentioned that he could be charged for the error, abruptly hung up, and said he would try to fix it. Shortly before 1:00 a.m., a security guard knocked on my door and asked me to pack my belongings and move to another room. The new room they assigned to me had a dirty floor, which made the situation even more frustrating. I’m not sure if the staff was having a particularly bad day, but this level of disorganization and lack of consideration for guests is unacceptable. Based on my experience, I would not recommend staying at this hotel. The location is great, but unfortunately, that is not enough to make up for the poor service and overall experience.

Room small but it’s fine for one person. Great location Carlos from front desk is is very helpful. Great service from him Cleaning staff also did a great job with cleaning the room Restaurant downstairs is a little expensive and the portions are small but good quality.

Great location!!! Great balcony. It was noisy until midnight. And AC also old type and little noisy…. But the great location wipes out every flaw.

You can't beat the location. Staff are friendly and helpful. The rooms were what we expected. With the location comes the noise; especially weekends and at 7:30am with the leaf blowers. We expected that and so therefore had no problems with it. Rooms with balconies offer amazing views. Our only surprise was how thin the walls are. We could easily hear our neighbors in rooms next door. TV didn't really show any channels (or we just didn't know how to work it) but it didn't matter since we were always out and about. Free wifi. Free morning coffee in the lobby. Overall, fantastic stay. Would love to stay again on future visits to Santo Domingo and we'd highly recommend it to friends and family.

Central to everything in the area. Clean, safe and comfortable. Street parking is very difficult during the day due to strict parking restrictions. There is a parking garage nearby.