The hotel was fairly clean, the staff was kind and the check in process was fast and easy. There was a leak in the bathroom sink and that caused a puddle of water every time we used it. We selected the breakfast included option and that was really good. They have good food selection, the restaurant is next to the hotel, and you can add additional items for a reasonable price. In general it was a good experience.

My friends and I stayed in this hotel for 1 night last January 6, 2026. Two of us stay in the hotel before. It's located in Avenida Independencia, in the back entrance of Hotel Jaragua, Santo Domingo. It has free parking, breakfast at Don Monolo Restaurant. The room was clean, bed and pillows were confortable. Very quite room. Nice front desk personnel and bell boy.

The hotel needs to regain the attention to detail it once had. I thought it was a good hotel, but I recommended it to family members and they pointed out that the rooms no longer have refrigerators, the phones for contacting the lobby and restaurant have been removed, and the carpet in the lobby is incredibly dirty, as are the furnishings. It's a shame because it has a good location and a good restaurant.

This is my mom’s and my “default” hotel whenever we visit Santo Domingo. Although we like the location and its connection to Manolo Restaurant next door (it seems to be owned by the same person), the property has fallen into disrepair the last couple of years. Loose fixtures, clogged toilets, poor-quality TV; it’s truly slid in terms of quality, while increasing in price. The only benefit is that it’s relatively cheaper compared to competitors nearby, but they need to give the entire hotel an update. Not even the breakfast was a saving grace; we were both given extremely undercooked eggs one morning. The service, however, was excellent at both the restaurant and the hotel. With a handyman on site and some necessary updates (please put nicer TVs in the room; it’s 2026), this hotel could be worth the $100+ it costs a night.

NO HOSPITALITY. The lack of empathy and customer service is truly disappointing. Never will I ever book with this hotel again. It’s one thing to want to run business and it’s another thing to deliver HOSPITALITY and be empathetic of your guests. I booked a one night stay on 12/27/2025 and NYC was hit with a major winter storm that led to cancellations all over the country and my flight was cancelled. I kindly asked the hotel to not refund me but to please change my arrival date to my new flight date given the state of emergency that we were facing in NY. They declined and kept my money. Will never book with a hotel that isn’t kind enough to understand situations like these and put yourself in place of your guests. All high chain hotels and airlines waived fees and accommodated guests, but not hotel riazor. Such a shame that this happened in my own country. No empathy for the fact that families were affected who only wanted to travel to spend the new year with their loved ones who they haven’t seen in years and you couldn’t switch my check in date to just two days after. Your decision hurt more than just our pockets. You have no idea how much it costs to work hard to save up money to travel to see your loved ones during the holidays and be affected by a storm out of your hands that is not in your control. 0/100.