Terrible customer service. I called to ask a SIMPLE question and the automated system redirected me back to the main menu THREE TIMES without letting me speak to anyone. Based on my first impression, I wouldn't dare set foot in that place again.
A disaster, terrible customer service. We went for an X-ray, and just the billing took us over an hour. The receptionists kept coming and going, not to help customers, but to buy a cake and throw a birthday party 🙄 Seriously, close that place down.
My God! They're one of the worst clinics I've ever seen in terms of prices. When it comes to handling insurance discrepancies, I don't know what their intention is, acting all crazy when you have to pay the difference for a procedure. The insurance pre-authorizes you for one amount, and when you get to the clinic, they hit you with a price five times higher. On top of everything, their phone service is terrible, absolutely awful, and frankly, they're overpriced for the type of clinic they are. God forbid I ever have to go back to them.
It's an excellent medical center that offers its services to the general public. The customer service is very good, and I loved the medical staff; they provide excellent care. They have a patient care program with various health insurance plans, through which you receive different services and can pick up your medications.
The ultrasound equipment is a bit outdated, and they tell you the results will be ready the next day, but when you arrive, they're not even ready, even though you had the procedure done the morning before. They need to be more responsible with delivering the results. If a patient doesn't see you, they have an appointment to attend to receive the results, and not having them on time disrupts their entire day. If they're not going to have them ready the next day, it's best to notify the patient so they can meet the deadline. Consider other people's time. I had to wait half an hour for something that was supposed to be ready.