The doctors provide excellent care; however, the internal billing and appointment scheduling processes are very outdated. Anyone going there should plan to spend the entire day there because, for example, "you can't bill in the morning and have an appointment in the afternoon." This overwhelms the doctors with patients and wastes the patient's time. They never answer the phone number listed on their website. It seems they have no one available to provide information unless you're already there. The information desk is always empty, the patient distribution is terrible, and the handling of test results in relation to the doctors is inadequate. They need to completely restructure their internal processes so that patients don't have to spend an entire workday there.
The doctors and cosmetology department are very good, however, on several occasions I've gone and found that the cosmetology cashier on the second floor fills up before 3:30 p.m. It's very irresponsible of a customer to call and be told they'll be seeing patients after 3:30 p.m. When the patient shows up, asking for time off work to be seen, they can't and miss the appointment because the cashier leaves early. Please respect other people's time as well.
In my opinion, this is the healthcare institution with the best patient care. People come from all over the country seeking to improve and cure skin conditions. Excellent service, the place is very clean and organized, the restrooms are well-sanitized and equipped with motion sensors to save energy. Cell phone charging stations are available for anyone who needs them.
Excellent medical team and facilities. I highly recommend it.
Very tidy