Has great Jet Tour Vehicles. Where we get our jettour maintenance done. Service is good and friendly
A very bad experience with Jetour's after-sales service. Something I discovered after the purchase is that they don't have their own workshop, but rather work through authorized repair shops, which has made the process extremely frustrating. I handed over my vehicle more than a month ago and was told the work would take approximately four weeks. When that timeframe passed, they asked me to wait until Wednesday. Wednesday arrived, and they told me it would be Thursday. Then Thursday became Friday. On Friday, only because I called to follow up, they informed me that my vehicle hadn't even arrived at the location where it was supposed to be and that there had been a "mix-up." This is difficult to understand considering that I correctly provided the license plate and chassis number from the beginning. Later, they promised it would be ready this week. However, I again had to be the one to write to request an update, as no one proactively contacted me. Today, Wednesday, they informed me that it still won't be ready and that I must wait until Friday. Beyond the delay, the most disappointing aspect has been the lack of communication, the constant missed deadlines, and the need to chase down information at every stage of the process. It is, without a doubt, one of the worst customer service experiences I have ever had.
Gentlemen, DO NOT BUY HERE, the worst after-sales service in the country. I'm selling my T-1 and going to Marcar, which actually respects people's time and money.
Plenty of parking. Excellent staff service. Very attentive and willing to find solutions.
The worst service is being provided by the dealerships; it takes 30 days to deliver a quote. I deeply regret buying this Jetour brand.