Wow wow great!

Communication is a problem. Honestly, everything was great at first, but they changed my financial advisor so many times in a year, they didn't notify me who the new one would be, and they take forever to respond. This is really frustrating and will lead me to decide to switch to another fund.

So far, I've had terrible customer service from the bank due to their lack of response regarding my online banking access. I've contacted them through all the channels they provided, and they haven't replied. I would at least expect a message saying they're still working on my case. 😅

Terrible service. To validate payments, you have to send them the information via WhatsApp, and they either leave you on read or take forever to respond. The last time an agent replied, he was rude and arrogant. I still have the conversation and the voice note; his sarcasm and poor service are something I want to remember. I still have an active account, but I intend to transfer it to another institution. Terrible service.

No, it's not highly recommended. I have financing with them and the rate has increased twice in less than a year, without any notification. I hope to receive an answer about the second increase sometime this week.