Huge range of lighting from chandeliers to lamps. Attentive staff and a fitting service. Prices are competitive.
Nice variety of lamps
Regular
Limited selection, too many Chinese LED lamps with no option to replace the bulb once it burns out or breaks down, high prices, many outdated crystal pendant lamps, good customer service
Terrible service. They make life difficult for the customer for their own benefit. My partner and I bought a lamp that we had to return because it didn't fit where we wanted to put it. 1. If you buy a product and want to return it, they DON'T give you your money back; you have to choose another lamp, no exceptions. 2. If you want to use the money you spent on the returned lamp for home decor, they DON'T allow it "because it's a new service they're implementing." What a stupid idea! In the end, it's just another product in the store... they're clearly trying to make things difficult for the customer. 3. We had to choose another lamp, and when they came to install it, I went downstairs to meet them. The installer, with a very unpleasant attitude, wanted us to find him parking as if that were the customer's responsibility (the first company that's ever told me he has to drive his car into the building to install something). I told him he could park in some parking lots that were almost next to the building, and he said "he wasn't going to leave the car there and that he'd come back later." Since they had taken longer than expected to arrive, I told them they absolutely had to install the light fixture. In the end, I had to go against the building's rules and find them a parking spot inside the building. When they came up to install the light, only one of them (the one with the extremely unpleasant and pushy attitude) went up, while the other stayed downstairs waiting. He installed the light in less than 5 minutes while I spoke with the manager at Quesada, explaining what was happening. This leads me to the conclusion of the three points... a desire to make things difficult for the customer. Because the other installer could have stayed in the car, as he did, while the first man installed the light in less than 5 minutes, without needing to complicate the customer's life. Other businesses find their own way to park, even if it takes time, and they just text you to let them up downstairs. This company, in addition to making things difficult from the moment you buy, also tries to make you responsible for where they park. Terrible service, first and last time.