I have full coverage on my car through MAPFRE and got into a little fender bender a few months ago. I immediately went to get a quote from one of the most reputable paint shops in the country and took it to MAPFRE. They guy that took my claim just sent me home and I ended up wondering why they didn't take any pictures etc. Turns out that after weeks following up with the, they called me back to take pictures. It has now been more that 5 weeks since they took the picture and a little over 3 months since my accident and they still don't have an answer for me regarding a part that needed to be ordered from the US. Last week they told me it should get here by last Saturday. Today is Tuesday and still no answer and when you have a question they just ignore you. Absolutely horrible service and extremely overpriced!

Horrible customer service Worse insurance company in the world do not waste your time with this people smh

There kimistry to treat people they don't know exactly how sale to satisfy customer.

This is a great ensurance company ,it offers all kind of protection and their customer service is great. Really recommend this one!

Very clean, very organized, nice decorated office. Service was fast and prompt