You should train your personnel to be more careful about what they gossip while working with a customer. We are not visiting your location just for fun or to “gain something” we are paying for your service. Having such rude people mock you in front of you while dealing with illness is not rare in the DR, but it only speaks volumes about your lack of understanding of the type of service you bring. You all should be more empathetic and less arrogant. You’re lucky I’m not exposing people. Maybe MAPFRE should consider changing industries because you definitely don’t know what you’re doing when it comes to customer service.

No reasonable response to complains

Bieeen

fast and easy

Excellent service, very friendly staff, I recommend it.