I placed a test order through TEMU RD, and I'm fearing the worst. The courier that TEMU uses to deliver packages directly door-to-door in the DR has two names: MIA Cargo and SILPO PACK, or something like that. In any case, it's the same company, from what I can see. And it's TERRIBLE! They don't have a phone number where you can reach a person. The WhatsApp number only gives you automated responses. There's no way to track a package with them, or even know its whereabouts. I placed an order with TEMU previously, but to have it delivered to Miami, and from there it was sent to me by my courier, Domex. Everything arrived perfectly, although obviously I had to pay a little more. I tried it because some idiot, a few days ago, told me that TEMU RD worked very well and that they were very reliable, and that the packages always arrived. Well, I tried it, and I see that wasn't the case in my case. This is the first time I've bought from TEMU Dominicana, and given the terrible service offered by SILPO PACK, MIA CARGO, or whatever it's called, it's the last time I'll buy from TEMU Dominicana. TEMU people are too annoying and constantly send ads. It's unbearable. Well, it worked for them once. If they keep doing this, instead of making sure the courier companies they use to deliver their products ARE SERIOUS, HONEST, AND EFFICIENT, they'd better forget about me. SILPO PACK is a scam; it doesn't seem like it's a real courier company. So I recommend not buying from TEMU Dominicana, unless it's a trinket you don't mind losing. I don't recommend buying anything even remotely valuable or attractive through TEMU in the Dominican Republic. The package will almost certainly NEVER reach you.

They need to learn how to treat their customers. It's unacceptable that someone gets tired of trying to contact them and they don't respond, only to then say the package couldn't be delivered. It's a mediocre company that will end up closing or changing its name because of its bad reputation.

This courier company has the worst customer service. It's impossible to get in touch with them. They don't respond anywhere. Their logistics are atrocious. And I don't think they even know how to do that. Hire someone competent who can actually answer WhatsApp messages; it wouldn't cost you anything as a company. Nobody says anything, nobody knows anything about the status of the packages. All they know how to send are automated messages.

PAY ATTENTION TO MY WORDS! I've wasted time and money because of their useless logistics for package delivery. A truly awful service. My package was supposed to arrive on Thursday, August 7th, and as of today (August 14th), I still haven't received it. According to the manager at LOS RESTAURADORES, they haven't even registered it to assign it to a courier. They say the only way to communicate is via text message, but they don't answer or even acknowledge my WhatsApp messages, neither at Mia Cargo nor at Silpo Pack. I went in person to check the status. The system says it's in one location, but when the young woman (very kind and helpful) contacted the manager, he told her it wasn't where the system indicated, confirming their HORRIBLE internal communication system. On the other hand, one of the young women who helped me said that they don't deliver packages in person at branches, that everything is done through shipping, but this branch had more than six people claiming their packages (for one reason or another). I'm giving it one star because the young woman who helped me tried to resolve my issue.

This is one of the worst shipping companies. I've already lost two packages and they don't give me any answers. I call and all they do is file a report, but they don't resolve anything. Their customer service is terrible. When you call, you have to wait almost 20 minutes to speak to a representative who doesn't solve anything. I don't recommend them.