Great people. Great hotel. Wish there was an elevagor5

My sisters stayed at this hotel when they traveled to bury our grandfather, and their luggage was stolen from the LOCKED room. They found dirty footsteps on the bed and the window was left open, which indicated that they threw the luggage out the window. They filed a police report but the police stated that since there were no cameras on the premises, they couldnt help any further. The owners, manager and the staff have ignored my sister's complaints. Only 1 other key to the room and the hotel staff had the key!!!! The door was not forced open!!! I wouldnt recommend staying at this hotel. We reported it to JOSE BAEZ NOTICIAS and he was the only one willing to help us by sharing the news on his news channel to make others aware of the theives that this hotel hire as staff.

my stay was great.. the staff was very nice and welcoming... the pool area was very beautiful and sometime at night they had events like karoake and music... i stood 7 night and enjoyed it and their prices are very good... i will be staying there again and i highly recommand it...,

Avoid at any cost Main problem was that with booking.com we made a reservation for 67m2 appartment and we were given a tiny room where we could barely fit our (closed) luggage. The staff didnt take the responsibility for the mistake and we were “upgraded” after really long discussions to only slightly bigger room but terrible standarts ( it was even hard to find an appropite socket to charge the phone - I had to unplugged all the TV facilities), bed was terrible and size 140cm is OK for a single person but definitely not as a standart for a two persons. After annoying discussion with a staff we decided ro cancel our stay immediately, they were really far from being professional and looking for appropite compesation due to problem. The hotel was still trying to forward the responsibility on the booking but it seems the hotel js just taking advantage of tourists. The tiny room that we were initially given was not even a listed on the BOOKING ( i suppose because it doesnt meet required standarts). Another thing there was a really loud music played by the staff at 11:40pm and they only turned it off after we told them that we would call the police. On top of it, the next morning when we were leaving we had to wait since they didn’t have USD to refund us for the unused nights (we paid them USD the night before, so they just expected we would leave without refund or they just wanted us to wait make it even worse for us). This has been the worst accomodation experience I have ever experience in the entire world, especially due to lack of abilities of the staff to resolve the problem. Definitely stay away from this hotel as far as you could. This is not the way how customer base is built in the country dependent on tourism. I suggest such a hotel shall not be not offered for the international clients and the international platforms. P.S. they still offer the 67m2 apartment at Booking.com for the price of the tiny closet we got at the time of writing this review even after we told them to change it. I think it is apparent that they are scammers, who want to rip off the tourists.

Mostly clean. Employee at front desk did not seem to be too knowledgeable on anything, had to call someone for everything. Bit of noise in the hallways, pillows too hard and uncomfortable, one of them smelled like a dirty armpit.