Excellent

The worst courier service I've ever used. In one month, I lost three packages, including a monitor, two keyboards, and a battery, totaling RD$13,000.00. They never even registered the shipments in Miami. I do not recommend them.

Si quieres recibir algo a tiempo este courrier debe ser tu última opción + pésimo servicio al cliente, especialmente en la sucursal de bella vista Pague $20 USD extras para recibir un pedido a tiempo, el proveedor les entregó a tiempo, incluso le cree la alerta y aún así enviaron mi paquete a la sucursal incorrecta y me dicen que debo esperan 10 días para recibirlo If you want to receive something on time, this courier must be your last choice + terrible customer service

I had a smooth experience with them for almost a year, but since the end of last year, they've lost three packages on three separate occasions. I should mention that I was a regular customer who ordered at least 3,000 pesos or more in pounds for their services. The first time, it was an AirPod Pro, which arrived two months after I had already requested a replacement from Amazon. The second time, I never received a package—a small camera I was giving as a gift to a child. Amazon issued a refund. The third time was with some cycling gloves, and neither they nor the seller are taking responsibility. I'm currently in contact with USPS to see if they can resolve the issue. It seems the shipping companies either get confused, drop the packages off somewhere else in Miami, or lose them during transit. In any case, they will not take responsibility for your lost packages. This is the last time I'll use them. I don't know why I decided to continue using their services after so many bad experiences. I never had a lost package with other couriers I used for years, including Domex and FixoCargo. I'll be going back to FixoCargo.

At first, everything was perfect: acceptable price per pound, fast shipping, organized process, and acceptable customer service. That is, until I requested home delivery. I purchased four packages over the course of two weeks. The first weighed 18.60 lbs, the second 17.15 lbs, the third 24.4 lbs, and the fourth 2.55 lbs. I picked up my first three packages at the Bella Vista branch. For the last one, the 2.55 lb package, I requested home delivery. The employee at the branch told me I could opt for express delivery (sending the package faster), as they prioritize packages that require it. Well, it turns out the guy told me the complete opposite via WhatsApp. I was confident I'd receive my package today, and now he says I have to wait 24 to 48 hours because he doesn't want to send it on time. Why? I don't know. I paid early to receive it early, I trusted the guy's word, and this is what they tell me now 🙃 It's not fair! I depend on that package. If he hadn't told me what he did, I would have picked it up sooner to avoid this. DO NOT REQUEST HOME DELIVERY 🚚 at the BELLA VISTA BRANCH or DON'T BELIEVE WHAT THEY TELL YOU.