The level of mismanagement and lack of respect for customers is unbelievable. When you complain about a problem, instead of receiving a solution, they make you feel like you're bothering them. Items are completely damaged due to poor procedures, clothes mysteriously disappear, and no one takes responsibility. If you don't mind risking your clothes or losing your money, then this is the place for you.

The service was incredible, my clothes arrived the next day, perfectly folded and smelling great.

Bad experience with their customer service and delivery. I decided to pick up the clothes because it was my first time going there. After weighing them, the young man informed me that their delivery was free, and that I should send him my address so they could deliver the clothes to my house the next afternoon at no extra cost. The next day, when I inquired about the delivery, they only told me the clothes were ready, but they didn't give me any information about the delivery they advertised (I live in La Hípica, so it wasn't due to distance, and they didn't say anything about it after I sent my address). The worst part is how they leave customers on read without responding. My WhatsApp account is a business account, and it shows when they've read your message, but my brother still wrote from another number to see if they were answering, and we realized they were still taking orders without giving me any information about my clothes or delivery. Be very careful with misleading advertising; if you can't meet the demand, don't offer promotions. In the end, I had to collect my clothes because they didn't even respond to my "good morning." I decided not to mention the issue to the young man because the damage was already done, and I just wanted my clothes back, but they didn't even offer a polite apology. They left the white clothes damp, and they didn't smell of fabric softener. Below, I've included evidence of how they ignored me even while I was online, and how they were still replying to messages the next day. I'm sure the owner wouldn't have allowed that. I hope they can improve this situation.

The worst experience. A mediocre, disorganized, and irresponsible business. They let you lose your clothes, they don't meet deadlines, and you have to jump through hoops to get a response because the managers/owners are nowhere to be found. I regret the day I decided to give them a chance and try their services.

Terrible service. They don't meet delivery dates, they don't communicate with you about delays, they say they'll deliver at a certain time, and you're left waiting. To top it all off, they also damage your clothes because they don't wash them with the care each item requires. They damaged some new curtains, a jacket, and several of my husband's shirts.