My experience with this store has been extremely disappointing and worrying. On numerous occasions, I have purchased food from Sanut that has arrived in completely unacceptable condition, finding insects and worms inside. This reflects, at least from my perspective as a customer, alarmingly low levels of hygiene, sanitation, and quality control. The most recent incident was the final straw. Upon discovering the problem again, I went to the store hoping for at least a minimal solution, but they refused to replace the product, claiming it didn't have the original packaging. It's worth noting that the food had been transferred to a clean container, as any responsible person would do when storing pet food, which in no way justifies the presence of insects. The lack of empathy, responsibility, and commitment to customer health is unacceptable. When it comes to food, hygiene is not optional; it is a basic obligation. Personally, I have lost all confidence in this store and would not recommend it to anyone who values ​​safety, cleanliness, and fair treatment of consumers. A frankly negative experience that leaves much to be desired.

Ni se molesten en comprar en línea. Lo pocos pesos que te ahorras te los ganas en salud. Te dicen una cosa por teléfono de disponibilidad. Uno lo ordena y entonces no tienen envío ( pero sí que lo cobran) y luego tampoco está disponible el producto y ya voy para 3 semanas esperando que me devuelvan el dinero. Unos impresentables. Empezando por la Srta Katherine Ramírez que en vez de resolver no da fechas para que me devuelvan mi dinero, lo único que hace es decir a uno que no es su problema que si quiero el teléfono de otro departamento.

I first visited this farm supply store and was absolutely blown away. I needed to pick up some pills for my puppy and get her vaccinated at the same time, and I never imagined this store could meet that need. It's spacious and well-organized, clean, and the staff is incredibly attentive and friendly. Highly recommended.

I called to schedule my pets' deworming appointment, and the very friendly young woman told me to come in. When I arrived, there was a man at the counter where I was to be served, and he rudely told me to move away because he didn't like dogs. I thought he was a customer, so I moved my three dogs aside. The young woman then attended to me very kindly and with great care for my dogs. To my surprise, when I went to the register, I realized that the man who didn't like dogs worked for you. It's not mandatory for him to dislike dogs, but he was in the wrong place and shouldn't be expressing that to a customer. As I told him, he said he didn't work in that area but in the office, so he should stay in the office. I've never had this happen to me at the Duarte location; I usually take my pets to the Haina location because it's closer to my home.

A place where you can get food for all kinds of animals