I recently had a disappointing experience with the spa at the InterContinental Santo Domingo when my husband’s and my reservation was canceled the morning of our appointment, leaving me frustrated as I only have very limited days each month due to travel and work. The representative I first dealt with did not communicate clearly or offer solutions, which was concerning given that, as a frequent client of the brand, I know that if I had canceled last minute, I would have been charged 50% of the service. However, a week later the hotel’s manager personally called me to apologize, showing me that the level of care and attention I’ve always appreciated from InterContinental is still present. She also generously offered two complimentary massages for us at a date of our choosing, which I greatly value. While the initial situation was not ideal, I appreciate the management’s professionalism in resolving it and reaffirming my confidence in the brand.

Just what I needed!

👍🏻👍🏻👍🏻

The facilities are excellent, the service very professional. I went with my partner and their experience was fantastic, but I can't say the same for mine. I was assigned a locker with a bathrobe that didn't fit. I asked my massage therapist for a larger size and she said that one was too big. I requested a deep tissue massage focused on specific areas, but the opposite happened. I paid for 90 minutes and they only rubbed oil on me and massaged my head for most of the time. The massage lacked technique and sequence; I couldn't relax at all, and it's the first time I've ever been wishing a massage would end. I left completely disappointed. The service, drinks, and food in the pool area were excellent.

Excellent service, professionalism, and friendliness. I will definitely return. 200% recommended.