Worst service ever

The worst insurance I've ever had. They never answer the phone when you need assistance. Many of the things they claim to cover when selling the policy turn out not to be covered. Furthermore, after a billing error they made, they decided to cancel my policy. A completely disappointing and unprofessional experience.

I recommend visiting this branch; the place is spotless and you don't have to wait long to be served.

I DON'T UNDERSTAND WHY UNIVERSAL EXCLUSIVO NOW WANTS (AFTER SUPPOSEDLY BEING MORE EFFICIENT BECAUSE AI COULD REPLACE THE HORRID POPULAR APP THAT DIDN'T WORK) THAT ONE PERSONALLY BRINGS THE PAYMENT RECEIPTS FOR MEDICAL VISITS TO THEIR OFFICES IN ORDER TO BE REIMBURSEED

Excellent service, the place looks immaculate. The entrance is a bit confusing, as there's no sign indicating the queue. The refund process is quite simple. My recommendation would be to enable a website for registering claims so that the person only has to confirm their information when submitting the original receipt. It's just a suggestion, but it would shorten the time spent there for those of us who choose that option.