The worst service I've ever had. I initially used their services because the place where I bought the air conditioner recommended them as authorized Samsung technicians. They started by saying I had to pay for the diagnosis (that's how they hook you in), but all they did was come and say, "The air conditioner seems to have a leak because there's no refrigerant pressure." But, surprise! Nothing else was done, and I had to wait to schedule another appointment for them to add nitrogen (which you have to pay for before the next visit), "supposedly to determine the leak." But, surprise! Another surprise: they filled it with nitrogen but couldn't determine if there was a leak that day, so they left the compressor system (supposedly the leak was there) and evaporator full of nitrogen (but weren't they supposed to find low nitrogen pressure after they saw the nitrogen leaking from the compressor because it was escaping? I said, but oh well, I'll let them do it). When they returned for the third time, they observed that the compressor's nitrogen pressure had barely dropped, but the evaporator system had no pressure at all. Without doing any further tests, they told me to buy the pipes, as evaporator leaks are commonly found there. I then scheduled another appointment, and on the day they came, I asked them to measure the pressure in the compressor unit. To my surprise, the compressor had lost pressure. They told me they had to take the compressor, they took it, and they never called me back. I had to make several calls, insisting for almost three hours (terrible service, by the way). Finally, they answered and told me they would put nitrogen back into the unit and then, after six days, determine if it was leaking. I called after seven days, and they told me the unit was still waiting to be refilled with nitrogen to determine the leak and that I had to wait six days. I said, "What?!" But they were supposed to be working on it. Then they gave me the classic line: "There are other units; you're not the only one." After that, they called me the next day saying the unit wasn't leaking and they were going to bring it to me (but wasn't I supposed to wait 6 days? Anyway, I figured the rest was a lie). I requested time off work, but they never came (I called, but they kept saying the technician would arrive, and he didn't). The next day I called, and they told me the route planners weren't there because they'd already left, and that they'd call me the following day, but they didn't, and they still have my compressor unit. This is terrible service; I don't recommend this place. I took the time to write this so no one else falls into this trap. I'm better off sticking with the technicians on the street; at least I know what to expect from them.

For the 4th time they've left me at home all day waiting for nothing, with things to do that I had to reschedule. This won't happen again.

This company provides excellent service.

Excellent service and good prices

Excellent service!