We recently returned from an amazing week at this fantastic property. We will definitely be back. Not only was the property absolutely beautiful but the staff was attentive, hospitable, and just generally full of joy. We have to shout out some stand-out employees who made our experience most memorable. Luis every morning at breakfast; Lilliana and Angelo at Brassa and Bao; and our lovely and wonderful housekeeper Nikayree. All of these individuals (along with many others) went above and beyond to make us feel welcomed and “part of the family.” Gorgeous property, immaculate rooms, delicious food, great service. The beach was spacious and beautiful. The pool area was well maintained and there were plenty of chairs for people to spread out. Grounds were well kept and the walking/bike trail was safe and provided a great environment for getting some extra exercise and seeing the surrounding area. Plus, the 5 minute ride from the airport allowed for the maximum amount of time to enjoy this location. Highly recommend.

Outstanding hotel located on the beach with fantastic service. Rooms were exceptionally comfortable and clean. Staff was accommodating, friendly and attentive. Several restaurants and bars on location so there was no need to leave the property. Pool, property and beach were all well maintained. Overall an extremely positive experience. Highly recommend.

Two stars might be generous. Main complaints: 1) On our last night at the resort, there was a beach party at Playa Blanca until 3am in the morning. The loud bass and music made it impossible to sleep. The bass and music wreck havoc in our room with two young children. When phoning the hotel front desk, all we get is "sorry, we can't do anything about it". 2) Can't settle bill properly. There are clear discrepancies in the bill that was presented to us at check-out and what was charged to our credit card. And it's still not resolved after a month. 3) Service at the pool is lacking. We waited for almost an hour for our food - when checking with the staff, they lied and told us that the food was ready but looking for a box to pack it. We stood there waiting and saw that the bbq station had just started to cook our food. Wrong food items were delivered. We asked for condiments and the server went back and forth 3 times, forgetting it each time and finally brought it. What a disaster. The beach was beautiful and that was about it. It's not super family friendly, especially with young children.

The best service ever! Jose worked at the cigar bar and got to know us so well. He offered us the rum and gave us recommendations on which cigars wouldn’t give headaches. Since we were down there for a junior golf event, he was very attentive to our 8 yr old. He kept asking if she needed anything. The hotel itself is beautiful. The beach is eh. But overall, the service at the Westin is hands down the best.

I stayed 4 nights and I had a great time. I had a fantastic view of the Ocean and Pool. The Balcony had a Lounger on it which was perfect as my room had great afternoon sun. My room was clean and the Houskeeper provided me with plenty of coffee and water which was much appreciated. The Hotel was not very busy which was really nice. Plenty of Chairs at the Beach and Pool. Very relaxing atmosphere. All the Employees are very friendly and do a fantastic Job. I enjoyed the Restaurants. My favorite is BAO, than Brassa. All the Food I ate was outstanding and full of flavor. The service was great and I really enjoyed my dinners. The Hotel is in a great area with lots of nature around. You can walk along the Beach and see the untouched areas. Which is really nice compared to some other areas in Punta Cana. These where the Employees that I interacted with. Karen / Arena Beach Club Liliana BAO / Brassa Hostes Jason BAO Server Sunday Darien BAO Server Tuesday Jersison aka Jerry Kite Pool Bar Angelo Brassa Luis at the Lobby Bar - he made great Old Fashion