My experience at Unión Médica Torre E has been, frankly, one of the most frustrating and infuriating I've ever had. I'm here as a family member of an extremely vulnerable patient: my father, who suffers from Alzheimer's, is bedridden, has pressure ulcers, and was recently admitted for pneumonia. I came from the United States specifically to address his situation, trusting that he would be in a medical center equipped to provide him with the necessary care. However, the reality has been completely different. From the moment he left the ICU, the care changed drastically. What I've found is a system where family members are practically expected to act as nurses. We're required to be present day and night, not as companions, but as active participants in his care: notifying the nurses, monitoring every situation, and even physically intervening. On the first day, I had to help a nurse move my own father in bed. I did it because he's my father, but that's neither right nor safe. I'm not a healthcare professional. What if I hurt him? What if I do something wrong? This should be the responsibility of trained staff, not family members. What's most concerning is that today I was practically reprimanded by a nurse on the sixth floor, who was complaining that they don't have enough staff and that they need someone there to call for help if something happens. My question is: What are we paying for then? We're talking about a bill exceeding one million Dominican pesos. This isn't a free or subsidized service. We're paying, and paying dearly, for care that is clearly not being provided adequately. It's even more outrageous to see the inequality within the same facility. There are "VIP"-type areas for those with better resources or insurance, while other patients receive completely different treatment. That shouldn't exist in a healthcare setting. Medical care should be dignified and equitable for everyone. The clinic may look clean and organized, but that doesn't compensate for the lack of staff, the dependence on family members, and the obvious structural failure in the care. Here, it seems that who you know or what you can pay matters more than guaranteeing a basic standard of humane care. At this point, I'm seriously considering moving my father to another facility. Not for luxury, but out of necessity. Because what's happening here is neither sustainable nor acceptable. I hope this comment helps other families be prepared and, above all, prompts the institution to take responsibility and make real changes. No one should feel forced to become an impromptu nurse to ensure the well-being of a loved one.

Of the clinics in the best condition in terms of infrastructure and services in Santiago, Tower E is the most recently built.

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